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Undisruptive implementation (sever setup and integration into the existing network usually requires no down-time) |
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Ease of maintenance, minimal managerial input |
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PABX requirement optional, no compatibility issues |
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Supreme scalability and flexibility:- SME to enterprise |
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Business requirements fulfilled: cost saver, management tool & service level indicator |
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Calls are untampered with, as the gain control is part of the recording process that results directly in an mp3 file, i.e. there is no file conversion after the file has been created is a single recording process. All calls, inbound and outbound, will be recorded irrespective of source and destination |
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All fax / VoIP** and digital data is potentially recordable |
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Enhanced CLI and DTMF:- exchange dependant |
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All calls, inbound and outbound, will be recorded irrespective of source and destination |
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All fax / VoIP** and digital data is potentially recordable |
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Enhanced CLI and DTMF:- exchange dependant |
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Calls indexed according to date, time, CLI, direction of call |
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| System Requirements |
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Phone / PABX Agnostic |
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Core Duo / 2 Duo - (Non Centrino) |
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OS: Windows XP SP3 or better |
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Ram: min 1024mb pref 2048mb |
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Network card: Required |
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Sound Card: Required |
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No serial port requirement |
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Phone / PABX Agnostic |
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Core Duo / 2 Duo - (Non Centrino) |
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OS: Windows XP or better |
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Ram: min 4096mb pref 8192mb |
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Network card: Required |
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Sound Card: Required |
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No serial port requirement |
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Phone / PABX Agnostic |
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Core Duo / 2 Duo - (Non Centrino) |
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OS: Windows XP SP3 or better |
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Ram: min 2048mb pref 4096mb |
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Network card: Required |
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Sound Card: Required |
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No serial port requirement |
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Windows XP SP3 / Linux Capable PC or Mac with Sun JRE 1.5 / 1.6 Sound Card to listen to calls Network Card to connect to server |
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| Benefits |
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Shorter installation “down-time”, due to fewer lines to tap |
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Cost saver due to fewer lines to be installed |
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No software required anywhere on network except on recording server |
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All search and management functions are WEB based |
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MD5 hashing, validity of voice files |
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One operating license per site – unlimited agents and users |
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Superior call retrieval interface |
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Retrieval of calls fast and easy via filtering process according to dates, telephone numbers, notes added and contacts. |
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EMS - 24/7 remote error / update monitoring |
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Cost saver – holistic solution |
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Single platform with multiple benefits |
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Multiple access levels for administrators, users and user groups |
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System status overview which includes channel, call and machine statuses |
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Frequently Asked Questions |
| SELECT THE KEYWORD FROM THE LIST BELOW THAT YOU WANT TO KNOW MORE ABOUT |
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Do you have a solution for Analogue and Digital lines?
Yes |
Is a PABX system compulsory for this to work?
No |
Does it pick up the CLI (caller line identity)?
Yes |
Are calls stored locally or offsite?
Locally, but on request off-site |
In what format is calls stored?
MP3 |
Can calls be emailed?
Yes |
How do we know when there is a problem/error on the system? (EMS)
There is error reporting for the recorder on the Manager that the recorder is subscribed to. |
Does it have accurate and multiple retrieval options?
Yes. The software includes Search/filters according to date, tel.number, notes and contacts. |
Does it pick the extension number?
No |
Can we listen in on a live call?
YES/NO tba |
Does it have multiple access levels?
Yes. Admin, User and user groups |
What type of clients make use of your products?
Financial, Insurance, Ombudsman offices, Vehicle tracking, Medical, Ambulance services, Motor dealers,
Call centers, Doctors, Attorneys, Training centers, Marketing and research etc… |
What makes your company unique/different to others?
We have our own inhouse development team. Our design is modelled on the business requirements for the South African market.
- Exceptional sound quality
- A web-based management system
- Exceptional support and backup record
- Proudly developed in South Africa for South African Business
- Constantly improving
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