Notes - this solution may be used in mission critical recording environments, including call centres (although extension side or trunking is more commonly used for call centres). Most commonly used for businesses with not too many lines that need flexibility and secure recording |
|
|
 |
|
|
Notes - this solution may be used in mission critical recording environments, including call centres (although extension side or trunking is more commonly used for call centres). Most commonly used for businesses with not too many lines that need flexibility and secure recording |
|
| Technical Specifications |
same as usb - need essential specs
| High impedance |
100K Ohm |
| Signal-to-Noise |
50 dB |
| Frequency response |
300 Hz to 3400 Hz |
| Digital mode |
GSM (Global System for Mobile) |
| Collection speed |
12.5 kbit / 1s, with a 5:1 compression ratio |
| Average search path |
39 ms |
| Power consumption |
300 W Max |
| Operating temperature |
+5 to +40 |
| Operating humidity |
5% to 85% |
|
|
|
|
|
Notes - this solution may be used in mission critical recording environments, including call centres (although extension side or trunking is more commonly used for call centres). Most commonly used for businesses with not too many lines that need flexibility and secure recording |
|
| Operational Specifications |
| Event Triggers |
Voltage triggered |
| Output Format |
mp3 file output format (app 1GB used for 500 recorded hours.) |
| Software Compatibility |
Software XP, Vista and Win7 ready |
|
|
|
|
|
Frequently Asked Questions |
| SELECT THE KEYWORD FROM THE LIST BELOW THAT YOU WANT TO KNOW MORE ABOUT |
|
Can your system support Analogue and Digital switch boards?
Ecko Extension Logging Essential supports Analogue and Digital switch
boards |
Can it work on digital phones?
Yes |
Does it work on analogue phones?
Ecko Extension Logging Essential works on Analogue and Digital phones |
Do you have a trunk voice
logger?
Yes, we cater for extension and Trunk. |
Can it work on digital phones?
Yes |
Does it work on analog phones?
Ecko Extension Logging Essential works on Analog and Digital phones |
Does it work on analogue phones?
Ecko Extension Logging Essential works on Analogue and Digital phones |
How does it record?
Ecko Extension Logging Essential records via trigger (once the phone is
picked up/activated until the call is terminated), and not
via vox / voice activation.
Meaning the whole conversation is recorded and stored as
1 file |
Can Ecko Extension Logging Essential differentiate between incoming and outgoing phone calls?
No, because Ecko Extension Logging Essential picks up its trigger from when the phone is
activated, we cannot differentiate between the two |
What file format do
you use?
Ecko Extension Logging Essential uses a mp3 file format |
What format does
it record in?
Ecko Extension Logging Essential records in Wav, and then compresses into mp3.
Voice files are recorded in MP3 to
save space +/- 2200 calls per
gig |
Can it work if I don’t have a server?
Ecko Extension Logging Essential does not need a server to operate, it can work locally
on a PC. The files will be saved in WAV format, not MP3 |
Is your system web based?
Our system is web based
(Retrieving of calls is web based,
not recording) |
What is an Ecko Extension Logging Essential Server?
Ecko Extension Logging Essential classifies the Server as any
machine on which the calls are stored, indexed and from which
the Web Management console
runs. It could be a user’s machine |
Can you re-index a
call once it is logged?
We have added in a notes field where you can add additional
indexing information into. We are working on a re-index option
where the unknown status will physically change to a new reference |
Does your system have a back-up utility?
Ecko Extension Logging Essential does not have a back-up utility |
Where does Ecko Extension Logging Essential record?
Onto the a PC |
How does it record?
Ecko Extension Logging Essential records via
trigger (once the phone is picked up/activated until the
call is terminated), and not via vox / voice activation.
Meaning the whole conversation is recorded and
stored as 1 file |
Where does Ecko Extension Logging Essential record?
a) For a one user unit Ecko Extension Logging Essential records locally
onto PC and stores locally
b) For a multi user Ecko Extension Logging Essential records locally
and stores onto the server |
What format does it record in?
Ecko Extension Logging Essential records in
Wav, and then compresses into mp3. Voice files are recorded in
MP3 to save space +/- 2200 calls per gig |
Will Ecko Extension Logging Essential record every
conversation made?
Yes |
Can we record switchboards?
Yes |
Where does Ecko Extension Logging Essential record?
Onto the a PC |
Can it work without a computer for
each user?
Ecko Extension Logging Essential cannot work without a computer for
each user |
Can it work if I don’t have a server?
Ecko Extension Logging Essential does not need a server to operate, it can work locally
on a PC. The files will be
saved in WAV format, not MP3 |
Where does Ecko Extension Logging Essential record?
a) For a one user unit Ecko Extension Logging Essential records locally onto PC and
stores locally
b) For a multi user Ecko Extension Logging Essential records locally and stores
onto the server |
Can users share a computer?
Users cannot share a computer (Users
can share a PC but two phones
cannot record to the same machine) |
Can it work if I don’t have a server?
Ecko Extension Logging Essential does not need a server to
operate, it can work locally on a PC. The files will be
saved in WAV format, not MP3 |
Can it work if I do have a server?
Ecko Extension Logging Essential does work with a server |
Where does Ecko Extension Logging Essential record?
a) For a one user unit Ecko Extension Logging Essential records
locally onto PC and stores locally
b) For a multi user Ecko Extension Logging Essential records locally and stores onto
the server |
What is an Ecko Extension Logging Essential Server?
Ecko Extension Logging Essential classifies the Server as
any machine on which the calls are stored, indexed and from
which
the Web Management console
runs. It could be a user’s machine |
How secure is
it?
User cannot access information unless
given rights by administrator |
Can you re-index a call once it is logged?
We have added in a notes field where you can add additional
indexing information into.
We are working on a re-index option where the unknown status
will physically change to a new
reference |
Can users access the information?
No, unless given rights by administrator |
How secure is it?
User cannot access information
unless given rights by administrator |
Can users access the
information?
No, unless given rights by administrator |
Can the calls be tampered with or accessed by
the user?
Calls are Read-only and protected
by MD5 HASHING (file integrity check) (VERSION 2 UPWARDS) |
Can Ecko Extension Logging Essential pick up the number that is dialed?
No, because the unit does not have built in CLI
(Caller Line Identification) |
Can Ecko Extension Logging Essential differentiate between incoming and outgoing phone calls?
No, because Ecko Extension Logging Essential picks up its trigger from when the phone is activated, we cannot differentiate between the two |
Can we record switchboards?
Yes |
What type of clients make use of your products?
Financial, Insurance, Ombudsman offices, Vehicle tracking, Medical, Ambulance services, Motor dealers,
Call centers, Doctors, Attorneys, Training centers, Marketing and research etc…
|
|
|
|
|
|
|
| Frequently Asked Questions |
| SELECT THE KEYWORD FROM THE LIST BELOW THAT YOU WANT TO KNOW MORE ABOUT |
|
Can your system support Analogue and Digital switch boards?
Ecko Extension Logging Essential supports Analogue and Digital switch
boards |
Can it work on digital phones?
Yes |
Does it work on analogue phones?
Ecko Extension Logging Essential works on Analogue and Digital phones |
Do you have a trunk voice
logger?
Yes, we cater for extension and Trunk. |
Can it work on digital phones?
Yes |
Does it work on analog phones?
Ecko Extension Logging Essential works on Analog and Digital phones |
Does it work on analogue phones?
Ecko Extension Logging Essential works on Analogue and Digital phones |
How does it record?
Ecko Extension Logging Essential records via trigger (once the phone is
picked up/activated until the call is terminated), and not
via vox / voice activation.
Meaning the whole conversation is recorded and stored as
1 file |
Can Ecko Extension Logging Essential differentiate between incoming and outgoing phone calls?
No, because Ecko Extension Logging Essential picks up its trigger from when the phone is
activated, we cannot differentiate between the two |
What file format do
you use?
Ecko Extension Logging Essential uses a mp3 file format |
What format does
it record in?
Ecko Extension Logging Essential records in Wav, and then compresses into mp3.
Voice files are recorded in MP3 to
save space +/- 2200 calls per
gig |
Can it work if I don’t have a server?
Ecko Extension Logging Essential does not need a server to operate, it can work locally
on a PC. The files will be saved in WAV format, not MP3 |
Is your system web based?
Our system is web based
(Retrieving of calls is web based,
not recording) |
What is an Ecko Extension Logging Essential Server?
Ecko Extension Logging Essential classifies the Server as any
machine on which the calls are stored, indexed and from which
the Web Management console
runs. It could be a user’s machine |
Can you re-index a
call once it is logged?
We have added in a notes field where you can add additional
indexing information into. We are working on a re-index option
where the unknown status will physically change to a new reference |
Does your system have a back-up utility?
Ecko Extension Logging Essential does not have a back-up utility |
Where does Ecko Extension Logging Essential record?
Onto the a PC |
How does it record?
Ecko Extension Logging Essential records via
trigger (once the phone is picked up/activated until the
call is terminated), and not via vox / voice activation.
Meaning the whole conversation is recorded and
stored as 1 file |
Where does Ecko Extension Logging Essential record?
a) For a one user unit Ecko Extension Logging Essential records locally
onto PC and stores locally
b) For a multi user Ecko Extension Logging Essential records locally
and stores onto the server |
What format does it record in?
Ecko Extension Logging Essential records in
Wav, and then compresses into mp3. Voice files are recorded in
MP3 to save space +/- 2200 calls per gig |
Will Ecko Extension Logging Essential record every
conversation made?
Yes |
Can we record switchboards?
Yes |
Where does Ecko Extension Logging Essential record?
Onto the a PC |
Can it work without a computer for
each user?
Ecko Extension Logging Essential cannot work without a computer for
each user |
Can it work if I don’t have a server?
Ecko Extension Logging Essential does not need a server to operate, it can work locally
on a PC. The files will be
saved in WAV format, not MP3 |
Where does Ecko Extension Logging Essential record?
a) For a one user unit Ecko Extension Logging Essential records locally onto PC and
stores locally
b) For a multi user Ecko Extension Logging Essential records locally and stores
onto the server |
Can users share a computer?
Users cannot share a computer (Users
can share a PC but two phones
cannot record to the same machine) |
Can it work if I don’t have a server?
Ecko Extension Logging Essential does not need a server to
operate, it can work locally on a PC. The files will be
saved in WAV format, not MP3 |
Can it work if I do have a server?
Ecko Extension Logging Essential does work with a server |
Where does Ecko Extension Logging Essential record?
a) For a one user unit Ecko Extension Logging Essential records
locally onto PC and stores locally
b) For a multi user Ecko Extension Logging Essential records locally and stores onto
the server |
What is an Ecko Extension Logging Essential Server?
Ecko Extension Logging Essential classifies the Server as
any machine on which the calls are stored, indexed and from
which
the Web Management console
runs. It could be a user’s machine |
How secure is
it?
User cannot access information unless
given rights by administrator |
Can you re-index a call once it is logged?
We have added in a notes field where you can add additional
indexing information into.
We are working on a re-index option where the unknown status
will physically change to a new
reference |
Can users access the information?
No, unless given rights by administrator |
How secure is it?
User cannot access information
unless given rights by administrator |
Can users access the
information?
No, unless given rights by administrator |
Can the calls be tampered with or accessed by
the user?
Calls are Read-only and protected
by MD5 HASHING (file integrity check) (VERSION 2 UPWARDS) |
Can Ecko Extension Logging Essential pick up the number that is dialed?
No, because the unit does not have built in CLI
(Caller Line Identification) |
Can Ecko Extension Logging Essential differentiate between incoming and outgoing phone calls?
No, because Ecko Extension Logging Essential picks up its trigger from when the phone is activated, we cannot differentiate between the two |
Can we record switchboards?
Yes |
What type of clients make use of your products?
Financial, Insurance, Ombudsman offices, Vehicle tracking, Medical, Ambulance services, Motor dealers,
Call centers, Doctors, Attorneys, Training centers, Marketing and research etc…
|
|
|
|
|
|
|
|
