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| Networkable |
N/A |
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| All In/Outbound Calls are Recorded |
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| Live Pop-up Reference Facility |
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| Store and Retrieve Calls Locally |
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| Calls are Centralised to Server |
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| STD Date, Time and Duration |
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| Caller Line Identity |
analog |
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| Agent Name and Ext ID |
N/A |
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| Add Notes Facility |
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| Email from System |
manual |
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|
manual |
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| Quality Control |
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| Multitier Access Control |
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| Contact Database Manager |
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| MD5 Hash (File Integrity Check) |
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| System Management |
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| Multiple Reporting, Stats |
limited |
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| DTMF |
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| Real Time Monitoring of Calls |
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| Line ID and Direction of Calls |
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| Multiple Search |
limited |
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